13 responded to this post

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 Hugh said on December 19th, 2005

You really need a vacation.

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 Carla said on December 19th, 2005

great post.

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 bdeth said on December 19th, 2005

Good points—I just hope your clients don’t read this. :|

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 Laynie said on December 20th, 2005

Oh I love this site already!! Can I link you? I prefer linking with a banner so please send me your banner or the URL of it if that’s cool with you!

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 Giuliano said on December 20th, 2005

Sooo true.

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 phil said on December 20th, 2005

http://www.schtumwear.com

you can buy yourself a “f**k the client” t-shirt and wear it whilst on the phone to them

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 Dragan said on December 20th, 2005

nicely said
sometimes though you need to get it out of them

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 Anonymous said on December 21st, 2005

I love it when clients send a one sentance email “hi I need a website, how much will it cost?”.
Another client who types all of her emails in the subject line.
Another client (a photographer heading of to a war zone), it took me four hours to teach him the concept of ‘copy and paste’ so that he could upload images to his blog.

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 Jay said on February 15th, 2006

New start-up client wants to launch a $100,000 marketing campaign to promote the first of a series of seminars comes to me with a logo that “a friend of the family” designed. It’s god-awful, of course. Because I feel so strongly that a professional image is of the utmost importance, I offer to turnaround logo design options inside four days (including a weekend). They’re still reluctant. (“It’s so much money and we’re behind schedule as it is.”) So I do something I’ve never done before: Confident that when they see my work, they will appreciate the value of a professional, I tell them if they don’t like my logos and don’t use them, they don’t have to pay me.

You guessed it. They like their “friend of the family” logo better than mine which are either “too perfect” (whatever the hell that means) or “kind of weird, I’ve never seen anything quite like that before.” (Basically not literal enough. And not enough Illustrator gradations and/or Photoshop drop shadows.)

Oh well, that was a lost weekend. And a lesson learned. There is no accounting for taste, and if you think you can educate an ignorant client, think again.

In better times I would have run from a client like this, but I lost a major account last year due to “corporate restructuring” and I’m still trying to make up for it.

Thanks for letting me vent. This felt good.

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